We asked a few questions and although her reticulation system wasn’t fed from a bore we sent a serviceman anyway to help her out. There was only one station on her retic system connected directly to mains water and that solenoid valve had failed. The only way she could stop the water was turn the entire supply off at the water meter. We replaced the faulty solenoid valve and whilst we were there installed a manual gate valve so she could easily isolate the sprinkler system if ever the problem happened again. Another happy customer.